Refund policy
We want you to feel confident with every purchase from Luv Lua.
Returns
You may request a return within 7 days of delivery if:
- The item is unused and in its original condition
- The item is in its original packaging
To initiate a return, please contact us with your order details.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Please contact us within 48 hours of delivery
- Include clear photos of the issue
We will replace the item or issue a full refund at no additional cost.
Refunds
- Refunds are processed once the returned item has been received and inspected
- Approved refunds will be issued to your original payment method
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened or used.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
Contact Us
For any return or refund requests, please reach out to our support team and we’ll assist you as quickly as possible.